Secure Shopping Guarantee At Pure Aurex (operated by ALPINE HUB LLC), we take the security of your personal and financial information very seriously. We understand that purchasing furniture online is a significant investment, and we are committed to providing a safe, secure, and seamless checkout experience.

1. Accepted Payment Methods To ensure a smooth transaction, we accept all major credit and debit cards issued by US banks, as well as select digital payment methods.

  • Credit/Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
    • JCB
    • Diners Club
  • Digital Wallets:
    • Apple Pay
    • Google Pay

Note: We do not accept personal checks, money orders, or cash on delivery (COD).

2. Payment Security & Encryption Your security is our top priority. Our website utilizes Secure Sockets Layer (SSL) technology to encrypt all your personal information, including credit card numbers, names, and addresses, so that it cannot be read as the information travels over the internet.

  • PCI Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI-DSS).
  • No Stored Data: ALPINE HUB LLC does not store or have access to your full credit card number. All transactions are processed through secure, third-party payment gateways (such as Shopify Payments or PayPal) that strictly adhere to international security standards.

3. When You Will Be Charged

  • Immediate Authorization: Because we process furniture orders quickly to ensure fast delivery times, your payment method will be authorized and charged automatically at the time you place your order.
  • Order Confirmation: Once the payment is successfully verified, you will receive an order confirmation email immediately. If your payment is declined, you will be notified at checkout, and no order will be created.

4. Sales Tax As a business operating in the United States, we are required to collect sales tax on orders shipped to certain states where we have a tax nexus (including, but not limited to, Texas).

  • Sales tax is calculated automatically at checkout based on your shipping address and the current state and local tax rates.

5. Billing Information Accuracy To prevent delays in your order, please ensure that your billing address matches the address on your credit card statement. If the billing address does not match, your order may be flagged for fraud review or cancelled by our security system.

  • Verification: We reserve the right to contact you to verify your identity or payment details before processing high-value orders.

6. Payment Disputes & Chargebacks We strive to resolve all issues amicably. If you have a problem with your order (damage, non-delivery, or quality issues), please contact us at contact@pureaurex.com before initiating a chargeback with your bank.

  • We are committed to the Consumer Rights Act and will work with you to provide a refund or replacement in accordance with our Return Policy.

7. Contact Information If you have any questions regarding your billing or payment, please contact our support team:

Pure Aurex (ALPINE HUB LLC)

  • Email: contact@pureaurex.com
  • Phone: +1 845-536-8747
  • Address: 19700 Hickory Twig Way, Apt 706, Spring, TX 77388, USA.