We Are Here to Help.

Buying furniture online is a big decision. Whether you need specific measurements for a chair, advice on color matching, or help tracking a large shipment, our support team is ready to assist you.

Customer Support Channels

  • Email Support (Primary): For the fastest and most detailed assistance, please email us. This allows us to look up your order details and provide a comprehensive response.
  •  Email: contact@pureaurex.com Response Time: We aim to reply to all inquiries within 24 hours (Monday–Friday).
  • Phone Support: Speak directly with our team during business hours.
  • Phone: +1 845-536-8747 Hours: Monday – Friday: 9:00 AM – 5:00 PM (Central Time)
  • Mailing & Returns Address: ALPINE HUB LLC (dba Pure Aurex) 19700 Hickory Twig Way, Apt 706 Spring, TX 77388 USA
  • Estimated Response Time: 1-2 Business days